We strive to maintain excellent customer service and satisfaction, including a guarantee of every book as it's described on our Web sites. You're eligible for a refund within 15 days if you're dissatisfied with your purchase due to an error on our part or if the book doesn't arrive on time. Most important philosophy we follow in letter and spirit - 1) "Work is Worship" and 2) "Service to our customers is Service to God."
For outright Cancellations by you before product is shipped:
If you Cancel your order before your product has shipped, we will refund the entire amount.You can contact us either through email or contact numbers specified at contact us section.
If the return is after your product has shipped, you can do one of the following:
You may broadly classify your return under one of this category
Category 1 : Incorrect Book/Not As Described/Damaged
You're eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on our part. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to us within 15 days of the estimated delivery date and in the same condition you received it in.
Category 2 : Book Did Not Arrive
You're eligible for a full refund of the purchase price, including shipping costs, if your book hasn't arrived 8 days past the estimated delivery date, up until 30 days past. (For example, when the estimated delivery date is November 1st, the return can be initiated between November 8th and December 1st.) If we provide tracking information indicating the book has arrived, the return is void.
In cases where the book is returned to us for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar...
Category 3 : Buyer Does Not Want Item
The majority of cases we are happy to accept returns if you've changed your mind about a book. We recommend contacting us directly before initiating these returns, as otherwise the return may be cancelled. However we retain the right to accept a return and may choose to cancel your return request if it's against our store policy. If we choose to reject your return request, you will receive a cancellation notice by email within 2 days. The return is considered to be accepted if not cancelled within 2 days. For these returns, if the book is returned in the same condition as you received it in, you'll be refunded the price of the book (not including original or return shipping charges).
Catgory 4: Partial Refunds
If you are dissatisfied with your purchase for any reason but still wish to keep the book, you can negotiate a partial refund with us for an amount that is agreeable to both parties. Partial refunds can be issued on the book price, the shipping amount, or both. Please note that while you may request a partial refund, we are not obligated to provide one and, depending on your reason for the request, may prefer that you return the book for a full refund instead.
How to Initiate a Return:
Select following link for initiating a return and tracking it online.
VHEF team will also keep you updated throughout the process by e-mail.
Return shipping is calculated as equal to original shipping costs.
Your refund will be processed to your credit card once the we receives the book back. Once you shipped the item, please send us the scanned copy of shipment. We recommend that you use a trackable method of shipment; if the book doesn't arrive and tracking isn't provided, the refund will be cancelled.
In your Service
Vivekananda Human Excellence Foundation Team